Continuum Elite Server Care
Billed Monthly for each Server
Elite Server Care Included Features:
2,400 preconfigured monitoring rules through our proprietary IntelliMonTM software with continuous updates
Hardware & software audits
LogMeIn Pro
Ticket-based workflow
Ticket escalation with steps to resolution
Update definitions for Antivirus
Remote restart of services and low disk space clean-up by the NOC
Automated patching with flexible installation schedule and optional reboot
Resolve Windows patch failures and reboot based on patch schedule you set
Full remote problem resolution by NOC
Discounted Tech Advantage projects (Up to 40% for Elite)
Proactive rebooting of servers (when they go offline) using Lights Out Management
AD Group Policy Troubleshooting
System performance analysis & troubleshooting
MS Exchange health check & defragmentation
MS Service Pack installation
AV scans and remediation for infections
Free Network Availability Monitoring
