Unified Communications in the Cloud

Star2Star offers products and services that are unmatched in the industry, and our satisfaction rates reflect this. Star2Star customers love the level of call quality and reliability that competitors just can't provide, our peerless advanced unified communications (UC) features, our total commitment to their satisfaction, and much more.

The StarBox Cloud Connection Manager

Every business is unique and shouldn’t have to settle for a one-size-fits-all communications solution. Based on our experience in designing systems for companies of all sizes, we offer several StarBox® CCM models for different types of business offices.

STARLITE™ CLOUD CONNECTION MANAGER

• 20 Extensions
• 10 Simultaneous Voice Conversations
• Ideal for small offices or retail locations

STARBOX® CLOUD CONNECTION MANAGER 2250

• 250 Extensions
• 50 Simultaneous Voice Conversations
• 1U Rack-mountable form factor

STARBOX® CLOUD CONNECTION MANAGER 5500

• 500 Extensions
• 100 Simultaneous Voice Conversations
• 1U Rackmount Chassis
• For larger offices
• Can replace smaller models
  

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End to End Quality

StarPath Provides Unparalleled End-to-End Quality Advantages

• Compression with G.729a means 3X more calls and GREAT sounding voice
• Internet routing control from both ends (optimized routing)
• Quality of Service (QoS) priority for voice from end-to-end
• Traffic shaping end-to-end
• Quality weighted BGP routing end-to-end
• The entire call path is monitored end-to-end 24/7/365
• Call quality testing every hour

Customer Satisfaction

The Highest Customer Satisfaction Ratings
A Dun & Bradstreet independent survey on customer satisfaction gave Star2Star Communications an overall score of over 92% for customer satisfaction across 9 different areas including cost, order accuracy, personnel, delivery, quality, responsiveness, business relations, and reliability.

• If you are not 100% satisfied, we will give you your money back
• Star2Star has the highest customer retention rate (99.85%) of any provider. Let us prove to you how we put the customer first.

Continuous Support

We Support You Long After Others Stop
Star2Star continues to provide the highest level of support after installation.  We offer 24/7/365 support from our two US-based network operations centers (NOCs).  Star2Star's StarWatch continuously monitors all systems and proactively alerts users and their partners when the system is non-responsive.  An additional alert is sent out to both parties after the system is back online.

Continuous Monitoring

StarWatch Continuous Monitoring Protects You Like No One Else

• Monitors the status of a customer location proactively every five minutes
• If the location is unreachable for two consecutive polling cycles due to power/Internet outage, etc., a StarWatch Critical Alert is sent to you and your partner to help you. These automatic alerts are triggered whenever a customer goes offline for more than a few minutes
• When the location becomes reachable again (power/Internet restored) a StarWatch Info Alert - that states your StarBox® Registration Restored - is distributed as well, so you always know the status of your system
• We proactively monitor your systems so you can always be assured your communications will never be compromised

Guaranteed Service

Star2Star Guarantees 99.999% Uptime

• Disaster Recovery built-In
• Automatic backup and failover
• Analog line backup
• 8 redundant points of presence
• Redundant phone carriers
• Redundant Internet connections
• 24/7/365 proactive support
• Free next business day parts replacement
• Money-back guarantee for any down time exceeding 99.999%

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Star2Star Telephones

Polycom

Star2Star offers a rich variety of business phone options. Polycom manufactures some of the most versatile and feature-rich phones that are an ideal fit for modern business and enable you to maximize the communications potential you have unlocked by making the switch to Star2Star. Star2Star predominantly uses the Polycom VVX Series, and the Polycom SoundStation series. Star2Star currently offers 8 VVX models and 2 SoundPoint conference phone models.

YeaLink

The Yealink T4 series represents the cutting edge of VOIP hardware technology and maximizes the communications potential you have unlocked by making the switch to Star2Star. Each model is a versatile communications device that meets business needs whether the user is in their office, home, or on the road. Revolutionary in appearance and design, T4 series phones are pleasurable and practical to use.

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