Remote Monitoring and Management for Network Servers

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Teleco CompleteCare ONE Managed Service Agreements provide the protection you need to maintain healthy computers and servers.

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Network Server Monitoring

​We offer three distinct service levels, each targeted to suit your specific requirements:

Essential Server Care

​For those that prefer a hands-on approach, Essential Care provides back-office monitoring that helps you reduce the time needed to filter alerts and research resolutions. Our RMM software monitors all of your servers, and our NOC will alert you – day or night – when critical issues arise.

$49.00 Billed Monthly

$150.00 One Time Set Up Fee

Essential Server Care Included Features:

• ​​Billed Monthly
• 2,400 preconfigured monitoring rules through our proprietary IntelliMonTM software with continuous updates
• Hardware & software audits
• LogMeIn Pro
• Ticket-based workflow
• Ticket escalation with steps to resolution
• Update definitions for Antivirus
• Remote restart of services and low disk space clean-up by the NOC
• Automated patching with flexible installation schedule and optional reboot

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​Preferred Server Care

Are your technicians spending too much time troubleshooting and resolving issues?

​With Preferred Server Care, you can completely offload server monitoring and management to our NOC. Alerts generated by our RMM software are sent to our remote remediation team, which connects to troubled servers to apply the appropriate solution – and you can monitor systems and ticket statuses from anywhere.

$66.00 Billed Monthly

$150.00 One Time Set Up Fee

Preferred Server Care Included Features:

• ​Billed Monthly
• 2,400 preconfigured monitoring rules through our proprietary IntelliMonTM software with continuous updates
• Hardware & software audits
• LogMeIn Pro
• Ticket-based workflow
• Ticket escalation with steps to resolution
• Update definitions for Antivirus
• Remote restart of services and low disk space clean-up by the NOC
• Automated patching with flexible installation schedule and optional reboot
• Resolve Windows patch failures and reboot based on patch schedule you set
• Full remote problem resolution by NOC
• Discounted Tech Advantage projects (Up to 40% for Elite)

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​Elite Server Care

If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our RMM alerts or raised by your team via our ticketing system. You benefit from the NOC's critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to the NOC for best-effort troubleshooting and resolution.

$132.00 Billed Monthly

$150.00 One Time Set Up Fee

Elite Server Care Included Features:

• ​Billed Monthly
• 2,400 preconfigured monitoring rules through our proprietary IntelliMonTM software with continuous updates
• Hardware & software audits
• LogMeIn Pro
• Ticket-based workflow
• Ticket escalation with steps to resolution
• Update definitions for Antivirus
• Remote restart of services and low disk space clean-up by the NOC
• Automated patching with flexible installation schedule and optional reboot
• Resolve Windows patch failures and reboot based on patch schedule you set
• Full remote problem resolution by NOC
• Discounted Tech Advantage projects (Up to 40% for Elite)
• Proactive rebooting of servers (when they go offline) using Lights Out Management
• AD Group Policy Troubleshooting
• System performance analysis & troubleshooting
• MS Exchange health check & defragmentation
• MS Service Pack installation
• AV scans and remediation for infections
• Free Network Availability Monitoring

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Contact your Account Manager today to see if we can help you reduce the cost of your IT expenses.

843-571-0000

Sales@telecochas.com

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