Experience, expertise, and commitment add value to the products, services, and solutions we deliver.

Teleco Charleston has been satisfying customers in the unified communications business for over two decades. There are a number of reasons why.

• We test, program, configure, and verify that our products work onsite
• We register all the products we sell you with the manufacturer
• We upgrade software to the latest release
• We have real people, not voicemail, answering on-call engineer calls 24/7/365
• We stock inventory for warranty repairs or maintenance and provide
  replacements when necessary
• We train you on the products we sell
• We apply technology to allow a return on your investment (ROI)
• We box and ship products back for warranty repairs

Most of all, we know the importance of service before, during, and after the sale. We come to your location, listen to your concerns, and provide solutions chosen specifically to fit your needs. We know you have a choice when it comes to selecting someone to work with. That's why we're committed to earning your business every day.

Frequently Asked Questions:

How do I change the time on my phone?

Please e-mail Teleco Charleston at service@telecochas.com and a representative will be glad to send you the information.

I am opening a new office or moving. What should I do about my phones and computers?

Teleco Charleston can offer a turnkey communications solution including voice and data cabling of your new office, moving or installing your phone system, and working with your network services provider to make sure your lines are moved in the time you need. Teleco Charleston can also provide LAN/WAN network design, installation, support, as well as Wi-Fi implementation and design. If you call as soon as your move is confirmed, Teleco Charleston can help make everything run smoothly.

I am considering making changes to my network services or my voice and data provider. How can Teleco Charleston help me?

Teleco Charleston is not a network service provider but does have a relationship with all providers, including AT&T, Windstream, Paetec, Comcast, and Knology. Teleco Charleston uses a non-biased consultative approach, based on our industry knowledge, to assist the customer in the right solution for them.

What does Teleco Charleston handle besides my phones?

Teleco Charleston is definitely more than just phones. Some of the services that can be provided include assistance with basic local service and long distance, video surveillance, network assessment, and wireless design and implementation. Other services include structured wiring, fiber optics, LAN/WAN implementation and design.

If I have a telephone system, can I just unplug a phone and plug it into a new jack?

With certain IP based phone systems, a phone can be unplugged and plugged into another active jack. All other systems require a Teleco Charleston technician to make the change. Please contact Teleco Charleston at service@telecochas.com and a technician will be glad to assist you.

How do I get a message waiting light off my phone, make changes to my voice mail, change the display name, or cancel the DND?

Please contact Teleco Charleston at service@telecochas.com and a technician will be glad to assist you.

I don't know how to work my phone. Can you help me?

Teleco Charleston will be glad to provide you with easy to follow user's guides on all the phone systems we sell and service.